Budget Dumpster - Switch and bit
Update by user May 20
Bait and Switch-website described one price but the csr insisted that a $30.00 Higher price was required despite the webpage showing repeatedly a lower price. Pitiful customer service and the "owner" "does not take phone calls"
Original review posted by user May 19
5/19/17 Stay away!Switch and bait!
I called this company and asked for a 15 yard rolloff dumpster to be delivered. The web page said for Tempe AZ 85283 that the cost, all fees included would be "Flat rate $309.00" I called the company and was told that the rate would be $339.00. I told the csr that the web page stated $309.00. He then told me that he didn't know what I was looking at, but the price (on his end) states $339.00.
I again input the zip code into the search bar 85283 and again the page came up $309.00. I was then told that I must not looking at the right page or some other page. UGH. I then read the page-verbatim mind you, and received the same answer again.
I then asked to talk to the manager. Nick, the "manager" told me the same thing. I offered to team view-and/or send him the link to the page that I was on stating Tempe AZ 85283 the rate being $309.00. I was then told basically that I must be an *** as his web page states $339.00.
I then asked to speak with the owner-and was told the owner does NOT take phone calls. UNBELIEVABLE. As a construction business owner in the Scottsdale AirPark for over 30 years I have never seen such blatant switch and bait and unwillingness to even consider that the website claims what it states.
So I guess the "owner" doesn't care a whit, and the bad review(s) which I will post everywhere including the BBB (where I am A+ Accredited) and word of mouth that I will use is worth the $30.00 that they wanted to clip for.pitiful really.
Review about: Budget Dumpster Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Unacceptable, Lies, Pitiful customer service.